Return and Refund Policy

RETURN

The order must be returned within 7 days of receiving the package.

To be eligible for a return, your item must be unused and the in the same condition that you receive it. The item must also be in the original packaging.

REFUND &RETURN FEE

For unshipped orders, you will get a full refund within 1 day after you submit the refund request.

For shipped orders, you will be responsible for paying for your own shipping cost to ship your item. Please kindly understand that we couldn’t bear the shipping cost to return without any quality problem.

EXCHANGES

The exchange is available if the jewelry you receive is defective or damaged. If you need to exchange it for the same item, please kindly contact us by Click Here or by email at customer@necovy.com.

Please kindly understand the exchange is available within 15 days of receiving the item.